I am a licensed esthetician, do you have special prices for professionals?
Absolutely! Setting up a professional account with Saian is easy. Please and fill out the form under apply for wholesale pricing along with a photo of your license. Once your credentials have been verified, we will get get back to you with a wholesale price list and change your status in the online system to “professional”. Once your account has been set-up, you will be able to see wholesale prices, place orders online, and watch informative videos of our signature professional treatments. We don't have a minimum order, and setting up an account is free and easy.
I am a licensed esthetician, how can I take a class with Dasha Saian Marchese?
We exhibit and teach at 20 professional shows a year, so finding a class in your town is easy! Please refer to our trade show and class schedule https://saian.net/pages/events Most of our advanced classes, and all-day workshops take place in Irvine, CA. Getting to us is easy – we are a mere 10 minute drive from Santa Ana airport in beautiful Orange County, CA.
I’d like to learn more about Saian skincare, are there videos available online?
Absolutely! We have a comprehensive library of treatments, as well as a collection of lectures available on our YouTube channel. Please visit us here: https://www.youtube.com/saian_skincare and don’t forget to subscribe!
I’m an international customer, how do I place an order?
You're welcome to make a purchase in our online store, as well as to call us in for more info or a more detailed shipping quote to a location of your choice. Canadian customers, please contact Tamara Hughes at Skendeep Formulations at 1-877-463-7053. Our distributors ship from Sylvan Lake, Alberta.
How do I sanitize the facial devices?
The devices are all coated with titanium, which is a germ-deflecting surface, and the gold-plated needles in the GEM pro machine are very soft with rounded endings, so they don't pierce the skin. All you need to clean them is sani-wipes or cabi-wipes. You can buy them on the Accessories page of our site.
Are there contraindications associated with any of the devices, and what are they?
Pregnancy, pacemaker, large metallic implants, and epilepsy are contraindications for all of our devices. In addition to this, do not use the devices on the thyroid area or directly on the auxiliary lymph nodes. Saian’s device warranty does not cover any malfunction or damage that may be caused by the use of other products besides Saian Skincare. To avoid sustaining damage to your skin, and your device, only use it with the suggested products. If you have a question regarding the suggested products, please give us a call toll-free at 1-800-291-1130 and speak to our licensed estheticians.
Are there any recycling programs currently available through Saian?
As estheticians, we understand you’re on a budget, and it can become a challenge to keep updating your tools every few years. Even though our machines are well-crafted, and have proven to stand the test of time, we have decided to create a handheld device trade-in and recycling program for our loyal customers. No questions asked – send back your used device in any condition, and you will be able to buy ANY new device for 50% off plus free shipping within USA and free samples.
In an effort to be more environmentally responsible, upon receipt of your used device, we will take it apart and properly recycle the batteries and the plastic casing for you. You will receive a call from our knowledgeable staff, who will assist you with choosing the new device and ship it to you free of cost.
What is your return policy?
If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in original packaging, and in the same condition that you received it. Please email us at firstname.lastname@example.org to start the return process, and you will be notified of the shipping address for the return. Please package the item safely, if it's a device, please include all the parts along with the manual. We will immediately notify you on the status of your refund after receiving and inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment. Please note: this process may take a certain amount of days, depending on your card issuer's policies.
You are responsible for paying for your own shipping costs when returning your item. Please note: the shipping costs are nonrefundable, the cost of shipping will be deducted from your refund.Open box products are final sale, and do not qualify for any warranty or refunds. If you have any questions on how to return your item to us, contact us 1-800-291-1130.